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Paige ClaySenior Partner | Mercer

Present Responsibilities

Paige is a Mercer Senior Partner and leads the Mid-South market inclusive of Kentucky, Tennessee, the Carolinas, and Virginia. She manages a number of the firm’s largest clients with representation in the following industries: insurance and financial services, manufacturing, retail/distributors, healthcare, higher education, energy, and government contracting. Mercer is a global consulting leader in advancing the health, wealth, and careers of over 115 million people around the world and is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy, and people. 

Mercer is in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement, or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual and financial impacts of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 80 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well.


Paige joined Mercer’s Career business in 2011 to assist clients with strategy, workforce analytics and change management, and she provides end-to-end human capital services that combine strategic advice, design, and implementation. Balancing leadership, business development, and client support work enables Paige to impact dynamic change for both Mercer and her clients.

She has more than 23 years of financial services experience as a senior executive in finance, operations, call centers, and human resources. Her leadership spans all business cycles, from start up to decline, and global operations in the US, UK, Canada, and India. Prior to joining Mercer, Paige was SVP, Global Human Resources at Encore Capital Group and Chief People Officer at Capital One Bank where she demonstrated success with acquisition integration, strategy creation, talent assessment and development, project management, and process improvement.

Before Paige’s career shift to human resource roles, she was VP of Operations running large customer service/sales call centers in Virginia and Florida for Capital One. She started her career at Signet Bank as a management trainee, later was a retail bank district manager, a small business lender and account manager, and led sales on the leadership team for Signet’s small ticket leasing business.

Paige currently serves on the Virginia Chamber of Commerce Board, she was Chair for 2020, and was on the Advisory Board of SingleStone Consulting for two years. She is past Treasurer of the Board of Family Lifeline and served on the Virginia Advisory Board of South State Bank.


Paige obtained her bachelor’s degree in finance from Virginia Tech and a master’s degree in business administration from Virginia Commonwealth University. She is certified by the Society for Human Resources Management (SHRM) as a Senior Professional in Human Resources (SPHR). She is a member of NACD and undergoing her certification.


Paige enjoys leisure reading, international travel, snow skiing, water sports, and time with friends and family. She spends her time between Richmond, Virginia and Treasure Island, Florida.

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